Privacy Policy
We respect your privacy and are committed to protecting your information.
Welcome to Bina.CX. We respect your privacy and are committed to protecting your information. This Privacy Policy explains how we collect, use, and share information when you use our platform and services.
1. Information We Collect
Account Information: When you register for our platform, we collect your name, email address, phone number, company name, and business address.
Service Usage Data: We collect information about how you interact with our platform, including login activity, feature usage, notification preferences, and system interactions.
Client Data: As part of our service, we process lead and contact data that you import or sync from your CRM and other connected systems. This data is processed on your behalf and remains under your control.
2. How We Use Your Information
Platform Operations: To provide, maintain, and improve our platform services, including AI calling campaigns, lead management, CRM synchronization, and notification delivery.
Account Notifications: To send you service-related notifications via SMS, including new lead alerts, appointment updates, campaign status notifications, system alerts, and other operational messages.
Communication: To respond to your inquiries, provide customer support, and send important service updates.
Security and Compliance: To protect our platform, detect fraud, and comply with applicable laws and regulations.
3. SMS/Text Messaging
Bina.CX sends SMS notifications to authorized business users who have registered on our platform. These messages may include:
- New lead alerts and notifications
- Appointment confirmations and reminders
- Campaign status updates
- System alerts and operational notifications
- Service-related communications
By registering for our platform and providing your phone number, you consent to receive these account notification text messages. Message frequency varies based on your account activity. Message and data rates may apply.
You can opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further texts will be sent. For help, reply HELP or contact us at dorel@bina.cx.
4. How We Share Your Information
We do not sell your personal information. We do not share, sell, or distribute your mobile phone number or SMS opt-in information with any third parties for their marketing or promotional purposes. Your phone number is used solely for the account notification purposes described in this policy. We may share other information as follows:
Service Providers: With third-party service providers who help us deliver our platform, including telephony providers, cloud hosting, and CRM integration partners.
Legal Obligations: If required by law or if we believe in good faith that such action is necessary to comply with the law, protect our rights, or ensure the safety of our users.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. Data Security
We implement industry-standard security measures to protect your information, including encryption at rest and in transit, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your account information for as long as your account is active or as needed to provide our services. Client data processed on your behalf is retained according to your account settings and applicable data retention policies.
7. Your Rights
You have the right to access, update, or delete your personal information at any time through your account settings or by contacting us. If you are a California resident, you have additional rights under the CCPA, including the right to know what personal information we collect and the right to request deletion.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on this page and, where appropriate, via email or platform notification.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
By using our platform, you acknowledge that you have read and understand this Privacy Policy.